FAQ

-How soon should I place an order?

The sooner the better. Reservations are taken on a first-come, first-serve basis.

-How do I place an order?

You can place an order by emailing us, or filling out the form on the Contact Us page. Once we receive your request, we will contact you as soon as possible with a price quote. Please note, an order is not confirmed, until a deposit is made along with a completed and signed contract.

-Do you deliver?

Yes! In fact, Wendy’s Cake Shoppe prefers to deliver (and setup!) tiered cakes and intricately designed cakes to your event. This is done to ensure that the cake arrives in one beautiful piece to its destination!

There is a $15 delivery fee for deliveries within Pickering, Ajax, Whitby and Oshawa. There is a $25 delivery fee within Scarborough, North York, Markham, Vaughan, Stoufville and Richmond Hill. Please inquire about deliveries outside these locations.

-Can I pick up my order?

Yes! Simple, 1 tiered cakes, cupcakes, sugar cookies and cake pops may be picked up. Please note however, that once the item(s) leaves our shoppe, we will not be held liable for any damage occurred while it is in your possession.

-Do you offer cake tastings?

Yes! Cake tastings however are only offered for wedding cake orders. Please contact us for more information.

-Are your cakes nut-free?

Currently yes. However, our shoppe is not nut-free. If you have a nut-allergy, it is advisable that you visit another cake shoppe that guarantees itself to be a nut-free facility.

-Are your cakes gluten-free?

No, at this moment, we do not offer gluten-free cakes.

 -Why are custom-made cakes so expensive?

Ordering a custom-made cake is not the same as ordering a cake from a grocery store or big chain store such as Wal-Mart or Costco. Custom-made cakes are made fresh-to-order and to a customer’s specifications. We deliver what the customer wants in terms of flavour and design. Rarely are two cakes ever alike. All of our cakes, fillings and icings are made from scratch, using ingredients you can actually pronounce (i.e. no pre-packaged cake mixes or ready-made icings used here).

Custom cake decorating also requires special tools and equipment which have to purchased by a cake decorator and can be expensive. These tools include special knives, leveling tools, impression mats, cake pans, modeling tools, molds, wires, dowels, foams, cake boards, icing spatulas, airbrush kits etc., just to name a few.   There is also the cost of electricity to bake the cake.

Making a custom-made cake also takes a lot of work. Typically, it can take 8-12 hours (sometimes more) to complete a cake. Cakes that are more elaborate and detailed take more time and labour than a simple cake.

All of these things get factored into the cost of a cake.

 

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